Last Updated: April 2026
Angel Food Online Pvt. Ltd. is a technology-based food delivery platform that connects customers with local restaurants and facilitates the delivery of food through its logistics network. This Shipping & Delivery Policy governs how orders are processed, dispatched, and delivered to customers.
This policy is designed to ensure transparency, efficiency, and clarity regarding delivery timelines, responsibilities, and limitations. By placing an order through our application or website, users acknowledge that they have read, understood, and agreed to the terms mentioned in this policy.
Angel Food operates within defined geographical service areas. Currently, services are available in Ajmer, Rajasthan, and may expand to additional cities over time.
The platform automatically checks whether a delivery location is serviceable based on the user’s entered address and pin code. Orders can only be placed if the delivery address falls within the operational radius of a partner restaurant and available delivery network.
Angel Food reserves the right to accept or reject orders depending on distance, location feasibility, safety concerns, or availability of delivery personnel in that area.
Once a customer places an order, the system forwards the request to the selected restaurant. The order is processed in the following stages:
The total processing and dispatch time may vary depending on restaurant workload, order complexity, and real-time demand. Angel Food does not control preparation time but ensures efficient coordination between all parties involved.
The platform provides an estimated delivery time at the time of checkout. This estimate is calculated based on multiple factors, including distance, restaurant preparation time, and current order volume.
While Angel Food strives to meet the estimated delivery time, it should be considered an approximation and not a guaranteed commitment. External factors such as traffic congestion, weather conditions, and unforeseen operational challenges may cause delays.
Delivery charges are dynamically calculated based on several parameters, including:
All applicable delivery charges are transparently displayed to the customer before order confirmation. Angel Food reserves the right to revise delivery fees at its discretion.
To enhance customer experience and transparency, Angel Food provides real-time order tracking within the application.
Users can monitor the progress of their order through different stages such as:
In some cases, delivery partner details may also be shared to facilitate direct communication for smoother coordination.
Delivery partners will make reasonable efforts to deliver the order to the address provided by the customer. It is the responsibility of the customer to ensure they are available to receive the order.
If the customer is unreachable, does not respond to calls, or is not present at the delivery location, the delivery partner may wait for a limited time and attempt to contact the customer.
Failure to receive the order after reasonable attempts may result in order cancellation without any refund.
A delivery may be marked as failed under the following circumstances:
In such cases, Angel Food reserves the right to cancel the order. Since the service has already been executed, refunds may not be applicable.
Angel Food may offer contactless delivery as an optional feature for user convenience and safety.
Customers can request that the order be left at a specified location such as a doorstep, reception, or security gate. Clear instructions must be provided at the time of placing the order.
Once the order is delivered as per the given instructions, it will be considered successfully completed, and Angel Food will not be responsible for any loss or damage thereafter.
While Angel Food aims to ensure timely delivery, delays may occur due to factors beyond its control, including:
In such situations, Angel Food will make reasonable efforts to inform customers. However, the company shall not be held liable for delays caused by external or uncontrollable factors. Compensation, if any, will be provided at the sole discretion of the company.
Customers are advised to check their order at the time of delivery.
If the order is found to be damaged, tampered with, incorrect, or missing items, the customer must report the issue immediately through the app or customer support.
Upon verification of the complaint, Angel Food may provide a replacement, partial refund, or compensation depending on the nature and severity of the issue.
Delayed reporting of such issues may lead to rejection of the claim.
An order is considered successfully delivered when:
Once delivery is completed, responsibility for the order transfers to the customer. Any claims related to delivery must be raised immediately at the time of delivery.
Angel Food acts as an intermediary platform facilitating services between customers, restaurants, and delivery partners.
While Angel Food ensures operational coordination and service standards, it shall not be held directly liable for issues arising due to third-party actions beyond its reasonable control.
Angel Food Online Pvt. Ltd. reserves the right to modify, update, or change this Shipping & Delivery Policy at any time without prior notice.
Users are encouraged to review the policy periodically to stay informed about any updates.
For any delivery-related concerns, complaints, or queries, customers may contact:
📧 Email: support@angelfoodonline.com
📞 Customer Support:
