Cancellation Policy – Angel Food Online Pvt. Ltd.

Last Updated: April 2026

1. Introduction

Angel Food Online Pvt. Ltd. is committed to providing a seamless and reliable food ordering and delivery experience. This Cancellation Policy outlines the conditions under which an order may be cancelled, the applicable charges, and the refund process. By placing an order on our platform, users agree to the terms mentioned in this policy.

2. Order Cancellation by the User

2.1 Cancellation Before Order Acceptance

Users have the right to cancel an order immediately after placing it, provided that the restaurant has not yet accepted the order. During this stage, the order is still in the system queue and food preparation has not begun. In such cases, the cancellation will be processed without any deductions, and the user will be eligible for a full refund of the order amount.

2.2 Cancellation After Order Acceptance

Once the restaurant accepts the order, the food preparation process begins. At this stage, cancellation requests may not be accepted. However, in certain cases where cancellation is allowed, Angel Food reserves the right to apply partial cancellation charges to compensate the restaurant for the preparation cost and operational losses incurred.

2.3 Cancellation After Food Preparation or Dispatch

If the order has already been prepared or picked up by the delivery partner, cancellation is strictly not allowed. This is because the service has already been executed, and resources have been utilized. In such cases, no refund will be issued under any circumstances.

3. Order Cancellation by Restaurant or Angel Food

In certain situations, the order may be cancelled by the restaurant or by Angel Food Online due to operational or technical reasons. These include, but are not limited to:

• Unavailability of the restaurant
• Out-of-stock items
• Technical or system errors
• Lack of available delivery partners

In all such cases, the user will be eligible for a full refund. The refund will be processed either to the original payment method or credited to the user's wallet, depending on the mode of payment used.

4. Late Delivery or Non-Delivery

Angel Food strives to deliver all orders within the estimated time. However, delays may occur due to traffic, weather, or operational issues.

• If the order is not delivered at all, the user will receive a full refund.
• If the delivery is significantly delayed, Angel Food may offer partial refunds, discounts, or wallet credits at its sole discretion, depending on the severity of the delay.

5. Bulk Orders and Special Orders

For bulk orders or customized food requests, additional preparation time and resources are involved. Therefore:

• Cancellation must be made at least 2–3 hours in advance.
• Last-minute cancellations may not be accepted.
• In such cases, either no refund will be issued or a substantial cancellation fee will be deducted.

This ensures fair compensation for the restaurant and operational team.

6. Refund Timeline for Cancelled Orders

Refund timelines may vary based on the payment method:

• Online Payments (UPI, Cards, Net Banking): Processed within 5–7 business days.
• Wallet Refunds: Processed within 24 hours.
• Cash on Delivery (COD): Refunds may be issued as wallet credits or handled through customer support.

Angel Food is not responsible for delays caused by banks or payment gateways.

7. Misuse and Fraud Prevention

Angel Food Online reserves the right to monitor user behavior for suspicious or abusive activities. This includes repeated cancellations, false complaints, or misuse of refund policies.

• Accounts involved in such activities may be restricted or suspended.
• Refunds may be denied in cases where fraudulent intent is identified.

This policy ensures fair usage and protects all stakeholders on the platform.

8. Customer Responsibilities

Users are expected to provide accurate and complete information while placing an order. This includes:

• Correct delivery address
• Valid contact details
• Availability at the time of delivery

Failure to meet these responsibilities (e.g., incorrect address, unreachable phone, or refusal to accept delivery) may result in cancellation without any refund.

9. Exceptional Circumstances

In cases of unforeseen events such as natural disasters, strikes, government restrictions, or extreme weather conditions, Angel Food reserves the right to cancel orders or modify this policy.

In such situations, refunds or compensations will be handled on a case-by-case basis, depending on feasibility and operational constraints.

10. Contact Information

For any cancellation, refund, or support-related queries, users may contact:

📧 Email: support@angelfoodonline.com
📞 Customer Support: