Last Updated: April 2026
Angel Food Online ("Company", "we", "our", or "us") is committed to delivering a reliable and
high-quality food delivery experience to its users. This Refund Policy ("Policy") governs the terms
under which refunds may be issued for orders placed through our platform. By accessing or using
our services, you ("User", "Customer") agree to be bound by this Policy.
1. Order Cancellation by User
Users may cancel an order immediately after placing it, provided that the respective restaurant has
not accepted the order. In such cases, a full refund shall be processed. However, once the order is
accepted and preparation has commenced, cancellation may not be permitted, or cancellation
charges may be applicable at the sole discretion of Angel Food Online.
2. Cancellation by Company or Restaurant
Orders may be cancelled by the Company or the restaurant due to unforeseen circumstances,
including but not limited to unavailability of the restaurant, stock issues, or delivery constraints. In
such cases, the User shall be entitled to a full refund without any deductions.
3. Non-Delivery and Delays
In the event that an order is not delivered, the User shall be eligible for a full refund. For significant
delivery delays, the Company reserves the right to provide partial refunds or wallet credits on a
case-by-case basis.
4. Incorrect, Missing, or Damaged Items
If the User receives incorrect, incomplete, or damaged items, they must notify the Company with
valid proof (photographic or video evidence). Upon verification, the Company may issue a refund,
replacement, or wallet credit at its sole discretion.
5. Quality Concerns
Users must report any quality-related issues within 24 hours of delivery. Upon validation, partial or
full refunds may be issued. Refunds shall not be granted for subjective taste preferences.
6. Refund Processing
Refunds shall be processed through the original mode of payment. For Cash on Delivery (COD)
orders, refunds may be issued via wallet credit or bank transfer. The processing time for refunds
shall typically be 5–7 working days, subject to banking timelines.
7. Non-Refundable Circumstances
Refunds shall not be applicable in cases where incorrect delivery details are provided, the User is
unavailable at the time of delivery, or delivery attempts fail due to User-related reasons.
Additionally, refunds shall not be granted for dissatisfaction based solely on personal taste.
8. Wallet Credits
The Company may issue refunds in the form of wallet credits for faster processing. Such credits can
be utilized for future transactions on the platform.
9. Contact Information
For any refund-related queries, Users may contact:
Email: support@angelfoodonline.com
Phone: +91-XXXXXXXXXX
10. Policy Modifications
The Company reserves the right to amend or update this Policy at any time without prior notice.
Continued use of the platform constitutes acceptance of the revised terms.
11. Limitation of Liability
Angel Food Online shall not be liable for any indirect, incidental, or consequential damages arising
out of or in connection with the use of its services.
12. Governing Law
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes
shall be subject to the jurisdiction of courts in Rajasthan, India